The Home Business Times

When you are running a business from the comfort of your home, just like a traditional business. You have to provide great customer service for whatever you are selling whether it be a product or a service. Good customer service will allow you to keep a customer,bad customer service will make your customer go some where else. I know it sounds like common sense,but some people seem to forget about it.

For instance, I had recently purchased a product from a marketer online (always invest in yourself) am not going to mention his name.( You shouldn’t say anything bad about people) I had thought it was a one time deal. But it turns out it was a monthly recurring charge for a membership to his site. I didn’t want a membership. So when they charged me at the end of April, I went to his site. It said to summit a support ticket. So I did,which was on April 26th. Today(May 1) I still haven’t heard back from him. So I went to his site,look all over until I found a number to call. Well I called that number here is how the conversation went.

Rep—- Hello thanks for calling ______office, How may I help you?

me—- Hello yea… This is Felix Fegurgur, The reason why am calling is that I had purchased a product from you in the end of March. I got charged for that same product on April 26th. When I bought it I thought it was one time deal not a monthly membership.

rep—(silence) So what do you need?( in a sarcastic voice)

me— What do I need? Well….. I need for you to cancel,what ever membership it is and if you could refund the money you took out.

rep— Are you sure read the whole sales page,when you bought the product. Because it did say it was a monthly membership to the program.

me— Am sure I read it. Just cancel that membership,and please give me my money back.

rep— Are you sure you want to cancel it. You will probably regret it if you did.

me—( trying not to get mad) Yes! I want to cancel it.

rep– Well I cant cancel the membership over the phone, you would have to send a fax to us saying that you want to cancel with your signature on it.

me– What! Why would you need my signature,when you didn’t get it in the first place! You have my name,my billing address,etc. Right?

rep– Its our policy sir.

Me— You mean to tell me……..If I don’t send you a fax, with my signature on it. You won’t cancel the membership!

Rep— You got it right Sir.

Me— Well if that what it takes. Then I guess I have to do it. Just to let you know…..I am not going to buy anything from you guys again.

Rep– Well Sir…… That’s your prerogative.

Me— What about my money?

Rep– Your money?

Me– Yes! My money….I want a refund the money you took out on the April 26th.

Rep– Well….We can’t give you a refund.

Me– What! Why not?

Rep– We had already shipped the product out to you.

Me– Well I will return it,once I get it.

Rep– Even when you return it, you still wont get your money back. Plus its a great product. You will like it.

Me- (laughing) You guys really know how to run a business!

The end of phone call.

Now I will send that fax and I will also tell them how I feel about their policy. I will not put my sigature on it. I will print print my name. Now this guy is supposed to be a well known marketer out there. Heck I even voted for him for marketer of the year. Now will I buy his product again. No way! Will I recommend him to my associates. No way! Don’t get me wrong…. He is very successful in what he does. Am sure there are alot people satisfied with product. I just simply got a person on his staff that ruined it for him.

So provide good customer service and when you have a staff of people working for you. Teach them the value of a good customer service.

God Bless,

Felix